1. How to Contact Us
You can reach the Alhoshan Real Estate Platform technical support team through the following channels:
- General email: [email protected]
- Privacy and data requests: [email protected]
- Phone: 0552777425
- Contact form: /contact
- Call request: /call
- Support page: /support
Please provide your request number, booking number, or account name when contacting us to speed up processing.
2. Working Hours
The technical support team is available on business days from Sunday to Thursday, from 9:00 AM to 6:00 PM Saudi Arabia time.
Messages sent outside working hours or during weekends and official holidays may be received and answered at the next available business time.
3. Response Time
We aim to respond to general support inquiries within 1 to 2 business days. Requests related to bookings, payments, or disputes may take longer depending on case complexity and document availability.
Urgent requests related to safety or active bookings are prioritized whenever possible.
4. Support Scope
Technical support includes assistance with: using the platform, tracking requests and bookings, account access issues, real estate service inquiries, and guidance to relevant policies and terms.
For account deletion or privacy requests, please refer to the account deletion page or contact [email protected].